3. System workflow steps (appointment workflow) — Smart Hospital Manual

Smart Hospital Workflow Manual

3. System workflow steps (appointment workflow)

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Overview

Overview

1. Roles and login destinations
2. High-level patient journey (one OPD visit)
3. System workflow steps (appointment workflow)

OPD workflow

4. Phases overview
Phase A — Receptionist: registration and appointment
Phase B — Doctor: triage, SOAP, lab order
Phase C — Receptionist: approve lab order and payment
Phase D — Laboratory: sample number, queue, results, print
Phase E — Doctor: review results, update SOAP, prescribe
Phase F — Pharmacist: payment and dispensing
Phase G — Doctor: end consultation
Phase H — Receptionist: checkout and discharge

Insurance

5. Insurance in the manual flow

Reports & outputs

6. Reports to verify the full process
7. Print outputs (manual deliverables to patient)

Reference

8. Parallel paths and exceptions
9. Role summary matrix (one page)
10. Traceability IDs (for manual testing and manuals)
11. Next steps for formal manual (DOCX)

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